Refund Policy

We at Maxitech are committed to providing products of exceptional quality to our customers. Maxitech takes care in ensuring that our customers remain satisfied with our products and services, however, we understand that there are times when you may need to return a product. In this case, please review the following points if you want to return or exchange a product:

1. You must provide satisfactory proof of purchase and valid reason for exchange. In this case, the product that needs to be exchanged must be:
  • In condition to be resold.
  • Unused and packed in its original packaging.
  • The exchange is sought within 7 Days of placement of order if the item is damaged, incorrect, or defective on arrival.
  • Hygiene policy: Opened/used topical products aren’t returnable unless proven defective/contaminated on delivery.
  • Keep original invoice & packaging; raise a claim within 48 hours of delivery with unboxing photos where relevant.
Note: Maxitech reserves the right not to offer an exchange for change of mind.
  1. You may have rights to an exchange, if the product(s) received are faulty or damaged.
  2. Maxitech will require satisfactory proof of purchase and damages before providing an exchange. A photo must be provided to the Maxitech team supporting the claim.
  3. The exchange will be made with the original product(s), not with any other product(s).
  4. Exchange is only applicable when the customer sends the product(s) back to from a courier of their choosing.
  5. You will be responsible for the return of shipping and handling charges (Do not mail any packages C.O.D., as they will not be accepted.)
  6. Products purchased on sale are not applicable to exchange.
  7. Returns will be processed within 1-2 weeks of our office receiving your item.
Applies in line with provincial consumer protection laws (e.g., Sindh Consumer Protection Act 2014, Punjab CPA 2005, KP CPA 1997).