Shipping Policy

Shipping (Standard)

  • Karachi/Lahore/Islamabad: 2–4 business days.
  • Other cities: 3–7 business days.
Free shipping thresholds and COD availability as per checkout; temperature-sensitive handling where applicable.

Delivery & Return (Pakistan)

  • There are no delivery charges on bundle offers and shipping is completely free.
  • For individual purchases below Rs. 2,500, a flat nationwide shipping fee of Rs. 200 will apply.
  • Shipping is free for individual purchases totaling Rs. 2,500 or above.
  • Eligible for return/replacement within 7 days if the item is damaged, incorrect, or defective on arrival.
  • Hygiene policy: Opened/used topical products aren’t returnable unless proven defective/contaminated on delivery.
  • Keep original invoice & packaging; raise a claim within 48 hours of delivery with unboxing photos where relevant.
  • Applies in line with provincial consumer protection laws (e.g., Sindh Consumer Protection Act 2014, Punjab CPA 2005, KP CPA 1997).