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Shipping Policy
Shipping (Standard)
- Karachi/Lahore/Islamabad: 2–4 business days.
- Other cities: 3–7 business days.
Free shipping thresholds and COD availability as per checkout; temperature-sensitive handling where applicable.
Delivery & Return (Pakistan)
- There are no delivery charges on bundle offers and shipping is completely free.
- For individual purchases below Rs. 2,500, a flat nationwide shipping fee of Rs. 200 will apply.
- Shipping is free for individual purchases totaling Rs. 2,500 or above.
- Eligible for return/replacement within 7 days if the item is damaged, incorrect, or defective on arrival.
- Hygiene policy: Opened/used topical products aren’t returnable unless proven defective/contaminated on delivery.
- Keep original invoice & packaging; raise a claim within 48 hours of delivery with unboxing photos where relevant.
- Applies in line with provincial consumer protection laws (e.g., Sindh Consumer Protection Act 2014, Punjab CPA 2005, KP CPA 1997).